Smoking

This is a non smoking facility. There is a designated smoking area for residents outside. Visitors are requested to check with staff before supplying residents with cigarettes, lighters etc.

 

Photographs

A Photo is taken on admission for identification purposes when giving medication etc.

Other photos may be taken during activity sessions or on special occasions. Sometimes these may be displayed in the facility. Should any resident or family object to this please let senior staff know and your wishes will be respected.

Dementia

Residents suffering from mild dementia can be accommodated within this facility. However, if wandering becomes a major management or safety issue, other options may have to be looked at.

 

Complaints

Residents are encouraged to inform management of any problems or issues that they encounter, so that they may be investigated and addressed as appropriate. The manager has an open door policy and will always try to see you as soon as possible.

Outside agencies such as Age Concern & Health & Disabilities are also available to you, if you need their advice or support.

Complaint / Compliment forms are available in the reception area.

 

Alcohol

Residents may have their own supply of alcohol, if appropriate. The consumption of this may need to be monitored. Should a problem arise, the Medical Officer and Nurse Manager will be involved and this will be discussed with the resident and their family.

 

Outings

When going out, please sign out at the reception desk and give an approximate return time. This is very important. In case of fire, we need to know who is in the building and who is not.

 

Admission Contract

This is required to be signed by the resident, or their representative on admission.

 

Fees

Please discuss these with the manager before admission, if possible. The Hospital Administrator is also available to answer queries about fees and payments.

Cash / Valuables / Jewellery

The facility insurance does not cover resident’s personal items or equipment. This includes hearing aids, dentures, spectacles and etc. We ask for these items to be labelled before admission. All valuables are kept in the hospital at the residents own risk, and repairs to broken or damaged items are at the residents own cost. It is not advisable to keep cash in the resident’s room but a small cash fund can be kept in the Managers Office if the resident so wishes, and records of this will be kept.