Services and Facilities
Here at Maygrove Care Orewa, all meals are individually catered for each resident by the kitchen attached to the village. A consultant dietitian has been involved in the menu setting. Tea & coffee making facilities are available in the hospital dining room area. Extra food is always available for our residents if they desire. Visitors may order meals in advance and share dining with their relative or friend, at a reasonable price.
All laundry is washed on site in our hospital laundry which is well equipped with commercial washing machines and dryers. All clothing must be clearly marked to ensure that it is returned to the correct resident. We will do our best to see that this happens, but can take no responsibility for loss or damage. You are strongly advised not to bring treasured, delicate clothing or finely knitted woollens. A labelling service is available.
A hairdresser visits the hospital twice a week. Please see the nurse in charge of the wing to arrange for this service. The resident is responsible for the cost of hairdressing. We request that no money is given directly to the hairdresser. Instead, the charge will be added to the resident’s account.
We have portable phones that can be taken to the resident if required. The bedrooms are also pre wired for a personal phone connection. The receptionist needs to be notified if this is a requirement, as a monthly fee and toll call charges apply.
The facility has a TV for general use in the main lounge area. All bedrooms have an outside aerial plug. If you are supplying your own TV, you will need to supply all connecting cables. Sky TV is available at the residents expense and can be arranged by contacting Sky Services.
This is delivered daily to you in person, or if more appropriate to your representative. Our Activities Coordinator will read mail to residents as required and if appropriate.
The use of electric blankets requires the approval of the nurse manager. They must be checked annually by a registered electrician, and a copy of the safety certificate kept on file. Annual safety checks are also required for personal items such as fans, fridges and mobility scooters. The cost of this is to the resident and not the facility.
Our independent resident advocates name is displayed in the hospital foyer. She meets with the residents once a month and is available any other time if contacted.
RESIDENT REVIEW MEETING
Shortly after admission, and thereafter approximately six monthly, a review meeting will be held for each resident. The purpose of this is for the nursing managers to discuss each individual’s plan of care with them, or their chosen representative, or both. You will be informed by your ward coordinator of these meetings in advance, and invited to attend.
Please remember this is your home while you are here, and we will do everything we can to make your stay with us as comfortable and pleasant as possible.